Returns and Exchanges

Dawg Utopia products are print-on-demand, meaning that each product is unique and produced only when ordered. This also means that returns and exchanges are not supported if you order the wrong size, color, or change your mind.

However, if a product is damaged or there is a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of receiving the product. 

With each order, you’ll receive an email asking you to rate your experience and thanking you for shopping with Dawg Utopia. The email also includes your Shipment Summary:

• Store Order ID Number

• # of items in your order

• Tracking Number

• Image of your product

More importantly, your unique link saying “Click Here to Let us Know!” allows you to submit a review or report a problem with your order.  This is where refunds and exchanges are reviewed if all requested information is submitted in a timely manner. 

Please note that we will not be held responsible and will not offer reprints or refunds if you order the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.