TERMS OF SERVICE
Welcome to Dawg Utopia! These Terms of Service (the “Terms”) explain the rules and expectations when you use our website, https://dawgutopia.com (the “website” or “site”) and buy our products.
THIS WEBSITE IS OWNED AND OPERATED BY:
Business Name: Dawg Utopia
Entity Type: Sole Proprietorship
Operating Out Of: State of Texas
Contact Details: dawgutopia@gmail.com
(here simply referred to as “Company” or “Dawg Utopia” or “us” or “our” or “we”). You are here simply
referred to as “you” or “your” or “user” or “users”.
Dawg Utopia sells dog bandanas, dog bandana collars, and other related products using a print-on-demand model.
Each product is made to order, and customers can browse available designs and place orders directly through the
website. (“Service”)
IMPORTANT NOTICE: PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THESE TERMS
INCLUDES IMPORTANT PROVISIONS THAT MAY AFFECT YOUR RIGHTS, INCLUDING
DISCLAIMERS IN SECTION 10, A FORCE MAJEURE CLAUSE IN SECTION 11, LIMITATIONS OF
LIABILITY IN SECTION 12, INDEMNIFICATION OBLIGATIONS IN SECTION 13, AND A DISPUTE
RESOLUTION CLAUSE IN SECTION 14 THAT REQUIRES YOU TO FIRST ATTEMPT AN AMICABLE
SETTLEMENT AND THEN SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS IN STATE
OF TEXAS. THESE TERMS ALSO INCLUDE A WAIVER OF CLASS ACTION RIGHTS. PLEASE READ
THEM CAREFULLY BEFORE USING OUR WEBSITE OR PLACING AN ORDER WITH US. IF YOU DO
NOT ACCEPT THESE TERMS IN ITS ENTIRETY, THEN YOU MAY NOT USE THE WEBSITE, OR ANY
OF OUR SERVICES.
1. ACCEPTANCE OF THE TERMS OF SERVICE
These Terms apply to all users. By accessing or using our website, or by placing an order with us, or by
clicking on a button or taking similar action to signify your affirmative acceptance of these Terms, you
hereby represent that:
i. You have read, understood, and agreed to be bound by these Terms and any future updates and
additions to these Terms, as published from time to time at the website.
ii. You are of sound mind, at least 18 years in age, and otherwise competent to form a binding
contract with us. If you are between 13 and 17 years old, you may only use the site with the
permission and active involvement of a parent or legal guardian. We do not knowingly allow
anyone under the age of 13 to use this website or make purchases. If we become aware that
someone under 13 has provided us with personal information or placed an order, we will take
steps to remove that information and cancel the order.
iii. We must not have previously disabled your account for violation of law or any of our policies.
iv. You have read, understood, and consented to our Privacy Policy, Shipment Policy, and
Refund Policy.
2. PRODUCTS AND AVAILABILITY
a) Made-to-Order Products: All our products are print-on-demand, which means each item is
made specifically when you place your order. We do not keep items in stock.
b) No Custom Designs: Customers are not allowed to upload or submit their own designs. Only
the products and designs listed on our website are available for purchase.
c) Product Descriptions: We try to provide accurate descriptions, images, and sizing information
for each product. However, minor differences may occur due to the print-on-demand process or
screen variations.
d) Availability May Change: Product availability is not guaranteed. Items may be removed,
updated, or temporarily unavailable at any time without prior notice.
e) One-Time Sale: Once a product is sold out or discontinued, it may not be available again. We
do not offer restocks for most designs.
3. HOW ORDERS WORK
a) Placing an Order: You can place an order directly through our website by selecting a product,
choosing the available size and design, and completing the checkout process.
b) No Order Changes After Purchase: Once you place an order, it cannot be changed. This
includes changes to size, color, shipping address, or product type, so please double-check
everything before completing your purchase.
c) Order Confirmation: After placing an order, you’ll receive a confirmation email with the
details of your purchase. If you do not receive this email within a few hours, please check your
spam folder or contact us.
d) Processing Time: Because our products are made to order, please allow some time for
processing before the item is shipped. Please refer to our Shipment Policy for more details.
e) Order Issues: If there’s a problem with your order - such as damage, defects, or receiving the
wrong item - please follow the instructions provided in our Refund Policy.
4. ALLOWED USES OF THE WEBSITE
a) Personal Use: You may use this website only for your own personal, non-commercial purposes,
such as browsing products, placing orders, and posting genuine reviews.
b) Account Creation: If you create an account, you must provide accurate information and keep
your login details secure. You are responsible for all activity under your account.
c) Sharing Reviews: You are allowed to share honest reviews and feedback about your purchases,
as long as your comments are respectful and based on your actual experience.
d) Accessing Site Features: You may access the features of the website as intended, including
viewing product pages, using the checkout process, and receiving order updates or customer
support.
e) Information: Whenever prompted, you must provide us with the correct, accurate, and updated
information. These will be handled in accordance with the Privacy Policy statement posted on
our website.
5. PROHIBITED USES
a) Reselling Products: You are not allowed to resell, redistribute, or commercially exploit any
products purchased from Dawg Utopia. All items are for personal use only.
b) Submitting False Information: You must not provide false, misleading, or outdated
information when placing an order, creating an account, or contacting us. This includes using
someone else’s name, email, or address.
c) Tampering with the Website: You must not try to hack, break, alter, reverse-engineer, or
interfere with the proper working of our website, server, or any part of our system.
d) Automated Access: Using bots, crawlers, scrapers, or any automated tools to access or collect
data from our website is strictly prohibited.
e) Using the Site for Unlawful Purposes: You may not use this website for any activity that
violates any law, regulation, or third-party right.
f) Interfering with Others’ Use: You may not disrupt or try to limit other people’s access to the
website, whether through technical means or personal conduct.
g) Spamming and Unsolicited Messages: Sending spam, promotions, or unauthorized
advertisements through the site or to our email addresses is not allowed.
h) Impersonation: You are not allowed to impersonate any person, company, or representative of
Dawg Utopia for any reason.
i) Misusing Reviews or Feedback Features: You may not leave fake reviews, use reviews to
promote other websites or products, or try to manipulate public opinion dishonestly.
j) Violating Intellectual Property Rights: You may not use, copy, or reproduce any of our
product images, branding, logos, text, or other content without written permission from us.
6. INTELLECTUAL PROPERTY
a) Ownership of Content: Everything on this website - including designs, photos, product
descriptions, logos, text, layout, and overall look - is owned by Dawg Utopia or licensed to us
for use. This content is protected by U.S. copyright, trademark, and other intellectual property
laws. When you visit the website or buy a product, you are granted a limited, non-exclusive
right to access and use the site for personal purposes only. You do not get ownership or
commercial rights to any of the content or designs.
b) Product Designs and Artwork: All product designs featured on our bandanas, collars, and
related items are created for and owned by Dawg Utopia. When you purchase a product, you
are buying the physical item only. You are not allowed to reuse, reproduce, resell, upload, print,
copy, or modify our designs for any reason, including personal or commercial use. This applies
to all platforms - online or offline. If we find that someone is misusing our designs or selling
them without permission, we reserve the right to take appropriate legal action.
c) Website Images and Content Use: You cannot use, repost, download, screenshot, or share our
product images, descriptions, or other content for your own use - including on personal websites,
social media, or resale platforms - unless you have our written consent. This applies even if
you’ve purchased the product. If you’d like to feature us or share your purchase publicly, we
welcome that - but please credit us and don’t edit or alter the content in misleading ways.
d) Trademarks and Brand Elements: The name “Dawg Utopia”, our logo, and any taglines or
branding elements used on this website are trademarks owned by us. They may not be used in
any way that suggests endorsement, association, or confusion with another business or product.
You cannot create logos, branding, or products that look similar to ours or that could mislead
customers into thinking they are associated with Dawg Utopia.
e) Third-Party IP: Our site may display fonts or resources from providers like Google Fonts,
Adobe Fonts, or Squarespace. These providers retain their rights to their assets. Their use here
is limited to rendering the site correctly and doesn’t give you permission to extract or reuse them
elsewhere.
f) Reporting Infringement: If you believe any content on our website violates your intellectual
property rights, please contact us at dawgutopia@gmail.com with details and supporting
documents. We take IP matters seriously and will review all valid concerns.
g) Feedback and Suggestions: Any feedback, suggestions, or ideas you submit to Dawg Utopia
regarding improvements to the website may be used by Dawg Utopia without any obligation to
compensate you. By submitting such feedback, you grant Dawg Utopia the rights to use, modify,
and incorporate your suggestions into the website or any other products and services they may
offer.
7. PAYMENT TERMS
a) Accepted Payment Methods: We accept payments through the methods provided at checkout,
including major credit cards and other payment options supported by Squarespace and our
payment processor. All payments must be completed in full before your order is processed or
shipped.
b) Currency and Charges: All prices listed on the website are in U.S. dollars (USD). You are
responsible for any applicable taxes, fees, or charges related to your purchase. The total amount
will be shown clearly during checkout.
c) Payment Processing: Payments are securely processed through third-party services. We do not
store your full payment details on our servers. Your payment information is handled in
accordance with industry standards for privacy and security.
d) Failed or Declined Payments: If your payment is declined or fails for any reason, your order
will not be processed. You may retry with a different payment method.
e) No Order Changes After Payment: Once payment has been submitted and the order is
confirmed, no changes can be made to the order - including changes to size, design, color, or
shipping address - so please double-check everything before completing checkout.
8. PRIVACY
In order to see what personal and non-personal information we collect and how we use or store or share
the same, please refer to the detailed Privacy Policy statement available on our website.
9. THIRD PARTY LINKS
Our website may contain links to third-party websites or services, such as social media platforms,
external articles, or tools like Google Maps during checkout. These links are provided for your
convenience, but we do not control or endorse these third-party sites. We are not responsible for their
content, privacy practices, or how they handle your data. If you choose to visit any third-party link, you
do so at your own risk, and their terms and policies will apply.
10. DISCLAIMERS
a) No Guarantee of Exact Product Appearance: All products are printed on demand and
individually made when you order. As a result, there may be slight variations in colour, texture,
positioning of the design, or sizing from one item to another or from the website photos. We do
not guarantee that what you receive will be an exact match to the sample photos shown online.
b) No Responsibility for User Errors During Purchase: It is your responsibility to carefully
review all order details before submitting payment. This includes checking your product
selection, size, colour, quantity, shipping information, and email address. Orders cannot be
changed, cancelled, or edited once submitted. Dawg Utopia is not responsible for mistakes made
by the customer at checkout.
c) Print-on-Demand Return Limitations: Because every product is custom printed, we do not
offer returns or exchanges unless the item arrives defective or damaged. We reserve the right to
approve or deny a refund or replacement based on the evidence provided. For more information,
please refer to our Refund Policy.
d) No Warranties for Fit, Function, or Purpose: We do not make any guarantees that our
products will fit your pet perfectly or that they are suitable for your pet’s individual needs,
behaviour, or sensitivities. Sizing guides are provided as estimates, and customers must
determine what’s appropriate for their specific dog. Use of our products is entirely at your own
risk.
e) Supervision and Safety: Our products are designed for general use and are not intended for
unsupervised pets, especially in situations where choking or injury could occur. Dawg Utopia
is not liable for any injuries, health issues, or incidents that occur while your pet is wearing one
of our products. You agree to monitor your pet’s use of the product and remove it if any
discomfort, damage, or unusual behaviour occurs.
f) No Veterinary or Professional Advice: Dawg Utopia does not provide any professional advice
related to pet health, behaviour, or safety. Nothing on this website should be interpreted as
veterinary, training, or grooming guidance. Please consult a qualified expert for any concerns
related to your dog’s well-being.
g) Shipping and Delivery Disclaimer: Once your package is transferred to the shipping carrier,
we no longer have control over its transit. We are not responsible for shipping delays, incorrect
delivery, lost or stolen packages, or delivery errors caused by the carrier or incorrect addresses
entered by the customer. Please contact the shipping provider directly for issues after dispatch.
h) Service Availability and Interruptions: This website is hosted by Squarespace, and payments
are processed through third-party systems. While we do our best to ensure reliable access, we
are not responsible for any service interruptions, technical issues, or loss of data due to failures
by Squarespace, payment processors, or internet service providers.
11. FORCE MAJEURE
We are not responsible for any delay or failure to fulfill orders or operate the website due to events
beyond our control. This includes disruptions caused by natural disasters affecting shipping networks,
internet or hosting outages affecting our website (such as Squarespace system failures), supply chain
interruptions that prevent product manufacturing or fulfillment, or service disruptions from our payment
processors. In such situations, we will do our best to resolve the issue and keep you informed, but we
will not be held liable for any resulting delays, losses, or failure to deliver orders during these events.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Dawg Utopia and its owner shall not be liable for any
indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data,
loss of profits, business interruption, or personal injury, arising from your use of this website, the
purchase or use of our products, or your inability to access the site or complete a transaction. This
limitation applies even if we have been advised of the possibility of such damages. Our total liability for
any claim related to a product or your use of the website shall not exceed the amount you actually paid
for the product in question. Any claim or cause of action you may have relating to your use of the website
or any product purchased must be filed within one (1) year from the date the issue giving rise to the
claim occurred, or it will be permanently barred. We are not liable for shipping delays, carrier errors,
loss or damage after dispatch, or dissatisfaction due to incorrect orders or personal preferences. Nothing
in this section excludes or limits liability that cannot be lawfully excluded under applicable law, such as
liability for fraud, intentional misconduct, or death or personal injury caused by our negligence where
such exclusion would be unlawful.
13. INDEMNIFICATION
You agree to fully indemnify, defend, and hold harmless Dawg Utopia, its owner, affiliates, service
providers, and agents from and against any and all claims, demands, damages, losses, liabilities, costs,
and expenses (including reasonable legal fees) arising out of or related to:
a) your misuse of the website, including any violation of these Terms or applicable law;
b) your breach of any representations, warranties, or obligations under these Terms;
c) any incorrect, false, or unauthorized information you provide during checkout or through your
customer account;
d) your submission of inappropriate, unlawful, or misleading reviews or content;
e) your use of our products in a manner inconsistent with their intended use, including any harm, injury,
or damage caused to your pet, property, or others; and
f) any third-party claims arising from your conduct or use of this site that results in damage, loss, or
liability to Dawg Utopia.
This indemnification obligation survives the termination of these Terms and your use of the website.
14. GOVERNING LAW AND DISPUTE RESOLUTION
a) Choice of Law: The Terms and any dispute arising from the same will be governed by
applicable laws of the State of Texas (USA), except for its conflict of law provisions.
b) Amicable Settlement: If a disagreement arises between you and Dawg Utopia, we encourage
you to contact us first at dawgutopia@gmail.com so we can try to resolve the issue informally.
c) Injunctive Relief: Nothing specified in Section 14(b) above shall affect either party's right to
apply for an injunctive order of urgent nature from any court of competent jurisdiction.
d) Exclusive Jurisdiction: If the dispute cannot be resolved amicably within the 30-day period,
the dispute shall be submitted to the exclusive jurisdiction of the courts located in the State of
Texas. The parties agree to submit to the personal jurisdiction of these courts and waive any
objections to the convenience or propriety of such venue.
e) Class Action Waiver: All disputes will be resolved on an individual basis. You hereby waive
the right to participate in class, collective, coordinated, representative, or consolidated actions.
15. NOTICES
When you use the website or send emails to Dawg Utopia, you are communicating with us electronically.
You consent to receive physically or electronically any communications related to your use of this
website. Dawg Utopia will communicate with you by email or by posting notices on this website. You
agree that all agreements, notices, disclosures, and other communications that are provided to you
electronically satisfy any legal requirement that such communications be in writing. We may give notice
by means of a general notice via electronic mail to your email address as available with us. If you want
to give a notice to us, you can do so by dropping an electronic mail to dawgutopia@gmail.com.
16. GENERAL PROVISIONS
i. Independent Legal Advice: It is your obligation to obtain independent legal advice at your
own expense to ensure you understand the provisions of these Terms.
ii. Headings: The section headings are for convenience only and shall not control or affect the
meaning or construction of any provision of these Terms.
iii. Breach: If you violate any of these Terms of Service or engage in any activity that harms our
business, misuses our website, or violates any applicable law, we may take action without prior
notice. This includes suspending or terminating your access to the website, cancelling your
orders, removing your reviews or content, and taking legal steps if necessary. We reserve the
right to enforce our rights and seek remedies available under the law, including recovering any
losses, damages, or costs resulting from your breach.
iv. Severability: If any part of these Terms of Service is found to be invalid, illegal, or
unenforceable by a court of law, the rest of the Terms will continue to apply and remain in full
force. The invalid or unenforceable part will be considered removed or limited as necessary, but
only to the extent required to make it lawful and enforceable, without affecting the meaning or
intent of the remaining provisions.
v. Waiver: If we do not enforce any part of these Terms right away, it does not mean we are giving
up our right to enforce it later. Any waiver of our rights must be clearly stated in writing. Just
because we allow one exception does not mean we are required to allow it again in the future.
vi. Survival: Certain parts of these Terms will continue to apply even after your use of the website
ends or your relationship with us is over. This includes, but is not limited to, sections related to
intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.
vii. No Third-Party Beneficiaries: These Terms are made between you and Dawg Utopia. No
other person or company has any rights under these Terms, and nothing in them is intended to
give any third party any benefit or right to enforce any provision.
viii. Assignment: You may not assign, transfer, or delegate any of your rights or obligations under
these Terms of Service without our prior written consent. Any attempted assignment or transfer
without our consent will be null and void. We may assign or transfer our rights and obligations
under these Terms, in whole or in part, to another party - such as in the event of a sale, merger,
or transfer of business - without needing your consent.
ix. Entire Agreement: These Terms of Service, along with our Privacy Policy and any other
policies or legal notices posted on our website, make up the complete and entire agreement
between you and Dawg Utopia regarding your use of the website and purchase of our products.
They replace any prior discussions, understandings, or agreements - whether written or verbal -
between us. If there is any conflict between these Terms and any other information on the
website, these Terms will control.
x. Updates to these Terms: We may update these Terms of Service from time to time to reflect
changes in our business practices, website features, legal requirements, or other reasons. When
we do, we will update the “Last Updated” date at the top of the page. It is your responsibility to
review these Terms periodically. Your continued use of the website after changes are posted
means you agree to the updated Terms. If you do not agree with the revised Terms, you should
stop using the website immediately.
17. GRIEVANCE OFFICER
In the event you have any grievance regarding anything related to these Terms, or with any content or
service of Dawg Utopia, in that case you may freely write your concerns to the Grievance
Officer/Designated Representative at below:
• Name: Joshoua Allen
• Email: dawgutopia@gmail.com
18. FEEDBACK AND INFORMATION
We welcome your questions or comments regarding the Terms. You can write to us via email:
Last updated on May 01, 2025.